We offer a 30-day return policy from the date of delivery. This means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be unused and in its original condition.
Not be assembled, modified, or damaged.
Have all original packaging, accessories, and components included.
Be in the same condition as received.

How to Return an Item

Returns must be requested and approved before sending any item back.

Items returned without prior approval may not be accepted.

To start a return, please contact our customer service team through our Contact Page or email us at:

sales@boydsdirect.co.uk

Please include:

Your order number
Reason for return
Clear details about the issue
Photos of the item (if applicable)

If your return request is approved, we will provide the return instructions and necessary details.

Return Shipping Costs and Responsibility

Return shipping costs are the responsibility of the customer unless the item received is:

Defective
Damaged during delivery
Incorrect item received

Customers are responsible for ensuring the returned package reaches us safely.

We recommend using a tracked shipping service for all returns.

Return Address

All approved returns must be sent only after receiving confirmation from our customer service team.

Return address details will be provided after your return request has been approved.

Important:
Returns sent without prior approval will not be accepted.

Exceptions to the Return Policy

For product protection and quality reasons, certain items may not be eligible for return after use, assembly, or damage caused by customer handling.

Non-returnable items may include:

Items that have been assembled or used
Products damaged after delivery due to improper handling
Custom or personalised items (if applicable)
Clearance or final sale products
Gift cards

Damaged or Incorrect Items

Please inspect your order carefully after receiving it.

If you receive a defective, damaged, or incorrect item, contact us as soon as possible at:

sales@boydsdirect.co.uk

Please provide:

Order number
Description of the issue
Clear photos of the product and packaging

We will review your request and provide an appropriate solution, which may include:

Replacement
Repair
Refund
Other suitable resolution

Exchanges

We currently do not offer direct exchanges.

If you need a different product, style, or size, please request a return and place a new order after your return has been approved.

Order Cancellations

If you need to cancel your order, please get in touch with our customer service team as soon as possible.

Cancellation requests can only be processed before the order has been dispatched.

Once your order has been shipped, it cannot be cancelled and will follow our standard return process.

Refund Policy

Once we receive your returned item, our team will inspect it to ensure it meets our return requirements.

Approved refunds will be processed within 7 business days after receiving and checking the returned product.

Refunds will be issued using the original payment method used during purchase.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

If you have not received your refund after the processing period, please contact us:

Email: sales@boydsdirect.co.uk

Customer Service Hours

Monday to Saturday: 09:00 AM – 05:00 PM (GMT)
Sunday: Closed

We aim to respond to all customer inquiries within 24 hours.

Thank you for choosing Boyds Direct UK.
We appreciate your trust and are committed to providing quality outdoor furniture and excellent customer service.