Overview

Welcome to Boyds Direct UK.

The terms “we,” “us,” and “our” refer to Boyds Direct UK. We operate this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a convenient and reliable online shopping experience.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use our website, browse our products, or purchase from our store.

Please read these Terms of Service carefully, as they include important information regarding your legal rights, responsibilities, limitations of liability, and other conditions related to your use of our services.

By visiting, accessing, or using our website, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with these Terms or our Privacy Policy, you should not access or use our website.

Section 1 – Access and Account

By using our Services, you confirm that you are at least 18 years of age or have the permission and consent of a parent or legal guardian if required by applicable law.

To access certain features of our website, place orders, or purchase products, you may be required to provide personal information, including

Full name
Email address
Billing details
Payment information
Delivery address

You confirm that all information provided by you is accurate, complete, current, and truthful.

You are responsible for maintaining the security of your account information and for all activities performed through your account.

You may not transfer, sell, assign, or provide access to your account to another person without our permission.

Section 2 – Our Products

We make every effort to ensure that product images, descriptions, dimensions, colours, materials, and product details displayed on our website are accurate.

However, product colors may appear differently depending on your device, screen settings, and display configuration.

Outdoor furniture products may have slight variations due to materials, manufacturing processes, natural textures, and lighting conditions.

We do not guarantee that product appearance, color, size, or finish will exactly match your expectations or the images displayed online.

Product information, availability, pricing, and descriptions may be updated or changed at any time without prior notice.

We reserve the right to discontinue products, limit quantities, or refuse orders at our discretion.

Section 3 – Orders

When you place an order through Boyds Direct UK, you are submitting an offer to purchase our products.

We reserve the right to accept or decline any order due to reasons including the following:

Product availability
Pricing errors
Payment issues
Suspected fraud
Other circumstances

Your order will only be accepted after payment has been successfully processed, and an order confirmation has been sent.

Please carefully review your order details before completing your purchase.

Once an order has been accepted, cancellation requests may not always be possible.

All purchases are subject to our Refund and Returns Policy and other applicable policies.

Section 4 – Price And Billing

All prices displayed on our website are shown in British Pounds (GBP £).

Prices, discounts, promotions, and offers may change at any time without notice.

The price charged for your order will be the price displayed at the time your order is placed.

You agree to provide accurate and complete payment, billing, and account information when making a purchase.

You confirm that:

(i) The payment information provided belongs to you, or you have permission to use it.

(ii) All purchase details provided are accurate.

(iii) You are responsible for all charges made through your account.

Payments are processed securely through our approved payment providers.

Section 5 – Shipping And Delivery

We aim to provide reliable and efficient delivery services throughout the United Kingdom.

Delivery times provided on our website are estimates only and are not guaranteed.

We are not responsible for delays caused by:

Shipping carriers
Weather conditions
Public holidays
Delivery restrictions
Events outside our control

Risk of loss transfers to the customer once the order has been delivered to the address provided during checkout.

For complete delivery information, please refer to our Shipping Policy.

Section 6 – Intellectual Property

All content available on the Boyds Direct UK website, including but not limited to:

Brand name
Logo
Images
Graphics
Text
Product descriptions
Designs
Website layout

is owned by Boyds Direct UK or its content providers and is protected by applicable intellectual property laws.

These Terms allow you to use our website for personal and non-commercial shopping purposes only.

You may not copy, reproduce, modify, distribute, publish, display, sell, or use any content from our website without prior written permission.

Section 7 – Optional Tools

We may provide access to third-party tools or services that we do not control, monitor, or manage.

You acknowledge that these tools are provided on an “as available” and “as is” basis.

We are not responsible for any issues, damages, or losses resulting from your use of third-party tools.

Any use of optional tools provided through our website is entirely at your own risk.

Section 8 – Third-Party Links

Our website may contain links to third-party websites, services, or resources.

These websites are not controlled or operated by Boyds Direct UK.

We are not responsible for their:

Content
Accuracy
Privacy policies
Security practices

We recommend reviewing third-party terms and privacy policies before using their services.

Section 9 – Relationship With Service Providers

Boyds Direct UK may use third-party service providers to help operate our website, including the following:

Payment processing
Website hosting
Delivery services
Customer support
Analytics services

These providers help us provide a better shopping experience but are not responsible for transactions made directly between you and Boyds Direct UK.

Section 10 – Privacy Policy

Your privacy is important to us.

Any personal information collected through our website is handled according to our Privacy Policy.

We may collect information, including

Name
Email address
Billing information
Delivery information
Order details
Website usage information

By using our Services, you agree to our Privacy Policy.

Section 11 – Feedback

If you submit reviews, comments, suggestions, ideas, or other feedback to Boyds Direct UK, you grant us permission to use, reproduce, modify, publish, distribute, and display such feedback for business purposes.

You confirm that:

(i) You own the rights to the feedback provided.

(ii) Your feedback does not violate third-party rights.

(iii) Your feedback does not contain unlawful or misleading content.

We reserve the right to remove inappropriate feedback.

Section 12 – Errors, Inaccuracies, and Omissions

Occasionally, our website may contain information that includes errors or omissions related to:

Product descriptions
Pricing
Promotions
Availability
Delivery information

We reserve the right to correct errors and update information at any time.

Section 13 – Prohibited Uses

You agree not to use the Boyds Direct UK website:

(a) For illegal purposes.

(b) To violate laws or regulations.

(d) To provide false information.

(e) To upload harmful files or viruses.

(f) To collect customer information without permission.

(g) To send spam or unauthorized promotional materials.

(h) To impersonate another person or organization.

(i) To interfere with website security or operation.

We reserve the right to restrict access if these Terms are violated.

Section 14 – Termination

We reserve the right to terminate or restrict your access to our website if you violate these Terms of Service.

Termination does not remove responsibility for existing payments or obligations.

Section 15—Disclaimer Of Warranties

The information and services provided through the Boyds Direct UK website are available for general shopping purposes.

While we make every effort to ensure accuracy, we do not guarantee that:

Website access will always be uninterrupted.
Product information will always be error-free.
Website services will always be free from technical issues.

Nothing in these Terms removes consumer rights protected under UK law.

Section 16 – Limitation Of Liability

To the fullest extent permitted by law, Boyds Direct UK shall not be liable for indirect, incidental, or consequential damages arising from:

Website usage
Website interruptions
Delivery delays
Products purchased through our website

Section 17 – Indemnification

You agree to protect and hold harmless Boyds Direct UK, its owners, employees, partners, suppliers, and service providers from claims arising from:

Violation of these Terms
Misuse of our website
Violation of laws or third-party rights

Section 18 – Severability

If any part of these Terms is found invalid or unenforceable, that section will be separated while the remaining Terms remain effective.

Section 19 – Governing Law

These Terms of Service shall be governed according to the laws of England and Wales.

Nothing in these Terms affects your rights under applicable UK consumer protection laws.

Section 20 – Changes To Terms Of Service

Boyds Direct UK reserves the right to update, modify, or replace these Terms at any time.

Updated versions will become effective once published on our website.

Your continued use of our website means you accept the updated Terms.

Customer Service Available Hours

Monday to Saturday: 09:00 AM – 05:00 PM (GMT)
Sunday: Closed

We aim to respond to your inquiries within 24 hours.

Thank you for choosing Boyds Direct UK.
We appreciate your trust and are committed to providing a secure and reliable shopping experience.