At Boyds Direct UK, we are committed to providing our customers with a smooth, reliable, and efficient delivery experience.

Below is all the information you need about our shipping process.

General Shipping Information

We currently deliver orders throughout the United Kingdom.

Shipping costs and available delivery options will be displayed during checkout based on your order details, delivery location, and product size.

Due to the nature of outdoor furniture products, some larger items may require specialist delivery services.

Delivery Time

Total Delivery Time: 5–10 Business Days

Our delivery time consists of two stages:

Processing Time:

Orders are typically processed within 1–3 business days (Monday to Friday).

During busy periods, seasonal promotions, or high-demand periods, processing times may take slightly longer.

Transit Time:

Once your order has been processed and dispatched, delivery usually takes:

4–7 business days (Monday to Friday).

Larger furniture items may require additional delivery arrangements.

Order Cutoff Time:

6:00 PM (GMT/BST – London Time)

Orders placed after the cutoff time may be processed on the next business day.

Please note that delivery times are estimated and may vary due to:

Courier delays
Peak seasons
Public holidays
Weather conditions
Unexpected circumstances outside our control

Order Tracking

Once your order has been shipped, you will receive tracking information via email where available.

You can also track your order using your order details through our Order Tracking page.

For larger furniture deliveries, our delivery partner may contact you directly to arrange a suitable delivery time.

Failed Delivery or Returned Packages

If a delivery attempt fails due to:

Incorrect address information provided by the customer
Customer unavailable to receive delivery
Failure to arrange delivery with the courier

the package may be returned, or additional delivery arrangements may be required.

In such cases, our customer support team will contact you to arrange the next steps.

Additional delivery charges may apply for re-delivery.

Lost or Damaged Packages

Please inspect your order carefully after delivery.

If your order is:

Lost
Damaged during delivery
Missing parts
Arrived in an unacceptable condition

Please contact us as soon as possible:

Email: sales@boydsdirect.co.uk

or through our contact page.

Please provide:

Order number
Description of the issue
Clear photos of the product and packaging

We will investigate the issue and provide an appropriate solution.

Updates to This Shipping Policy

We may update this Shipping Policy from time to time.

Any changes will be published on this page with the latest information.

Customer Service Hours

Monday to Saturday: 09:00 AM – 05:00 PM (GMT)
Sunday: Closed

We aim to respond to all customer inquiries within 24 hours.

Thank you for choosing Boyds Direct UK.
We are committed to providing a reliable delivery service and ensuring your outdoor furniture arrives safely and securely.